Imagine opening your door to a stranger — not because you chose to, but because the device meant to protect your home failed silently. No warning. No alert. Just a dead screen where your security used to be.

So, for thousands of Indian homeowners who installed non-compliant video door phones over the past few years, this is not a hypothetical. Overheating devices, blank screens in summer, and zero after-sales support have been the lived reality of choosing unverified hardware. In 2026, there is a clear standard that separates reliable, safe devices from the rest — BIS certification.

The Bureau of Indian Standards (BIS) mandates that every video door phone sold in India comply with IS 13252 — testing for electrical stability, heat resistance, and build quality. Enforced strictly since April 2025, this is not a marketing label. It is a legal requirement backed by factory inspections and ongoing compliance checks. A certified device has earned it. One without certification should not be in your home.

A market that has grown up  

India’s smart home security space is growing fast. The door phone market was projected to reach $246.9 million by 2025, with video door phones as the fastest-growing segment. By 2024, nearly 30% of internet users had adopted smart home security solutions — almost double the 2022 figure. The BIS enforcement deadline accelerated this shift, clearing non-compliant imports from authorised channels and creating a more trustworthy marketplace for buyers. For builders and architects, specifying non-certified hardware now carries genuine post-handover liability, And For homeowners, it simply means the products available today are the ones that have actually been tested.  

What BIS certification actually protects you from  

IS 13252 was built for Indian conditions — testing continuous operation under heat, safe current draw, and insulation performance against temperature swings and voltage fluctuations. A video door phone on a sun-facing wall in May is under real thermal stress. A certified device has been tested for this. A non-compliant one has not — and the consequences range from a dead screen to an electrical hazard in your home.  

BIS doesn’t just certify — it tests everything that matters  

• Electrical Safety: Protection against shocks, overheating, and voltage fluctuations.
• Mechanical Strength: Tested for drops, impact, and real-world durability.
• Material Safety: Resistance to heat, fire, and environmental conditions.
• Cybersecurity: Secure access, encrypted data, and protection against unauthorised intrusion. And even after certification — regular surveillance and audits ensure consistent quality over time.  

Your data is as protected as your door

So, Security isn’t just what you see — it’s also about what you don’t. At Onetouch, we don’t store or misuse your personal data. When your device connects to your smartphone, it runs on secure cloud infrastructure powered by Amazon Web Services, hosted in India. Which means your access, your footage, and your privacy stay protected. Always.  

The real cost of cutting corners

The appeal of a lower-priced, non-certified device is understandable. The hidden costs, however, consistently outweigh the initial saving  

Onetouch: more than just a video door phone  

Onetouch offers BIS-certified video door phones that go well beyond a standard entry device — functioning as a complete home security hub. Two ranges cover every need: the wired range for infrastructure-independent reliability across larger installations, and the Smart Cloud Series for homes that prefer full Wi-Fi connectivity and seamless app integration. Both carry BIS certification. Both are built to the same standard of safety and quality.  

For gated communities, apartment complexes, and villa projects, Onetouch scales to support multiple entrance units and indoor monitors across the entire development — making it a platform built for how modern Indian homes are actually lived in.  

What to check before you buy  

Always verify the BIS R-number on the product or packaging — unique to each certified model and verifiable on the official BIS portal. Confirm IS 13252 compliance specifically for video door phones. And if connecting to existing CCTV infrastructure, look for ONVIF protocol support to ensure cross-brand compatibility without proprietary lock-in.  

Frequently asked questions  

Is my footage stored safely? Who can access it?

Footage is stored locally on the built-in NVR — not pushed to third-party servers. On the Smart Cloud Series, remote viewing uses encrypted transmission. Your footage stays under your control across both ranges.

Will the system work if the internet goes down?

Wired Onetouch systems operate fully without internet — door communication, local recording, and entry management all continue. The Smart Cloud Series requires connectivity for remote app access, but functions normally at the door during outages.